Website repair
We fix broken websites
Sites break at the worst possible time and almost never for the reason you'd guess. Sometimes it's an expired certificate, sometimes it's a plugin update at 2am, sometimes it's a developer who moved on three years ago and took the passwords with them. Whatever it is, the first job is getting you back online, and the second is making sure it doesn't happen again.
$495 fixed price · written report within 3 business days · no obligation to continue
In short
PixelApps repairs broken websites for Australian businesses — sites that are down, hacked, painfully slow, or quietly failing to send enquiries. We diagnose the cause, fix it, and can then keep the site maintained: the Small Business Plan at $95 a month for businesses of 1 to 5 staff, or a monthly retainer from $750. Urgent problems are triaged the same day wherever we can.
Sound familiar?
If you recognise two or three of these, an audit will pay for itself.
The site is down or showing an error
A blank page, a database error, a security warning, or an expired certificate scaring visitors away.
Enquiries stopped arriving
The contact form looks like it submits, but nothing reaches your inbox. Often it's been broken for months before anyone notices.
It's been hacked
Spam pages you didn't create, redirects to somewhere unpleasant, or Google flagging your site as unsafe.
It's unbearably slow
Ten seconds to load on a phone. Visitors leave before they see anything, and Google ranks you accordingly.
You've disappeared from Google
You used to show up for your own business name and now you don't. Usually a technical cause, and usually fixable.
Nobody can get in
The person who built it is gone, and nobody knows where the domain, the hosting or the logins live.
What we actually do
We find out what actually broke
Hosting, DNS, certificates, database, plugins, recent changes, server logs. We diagnose the cause rather than guessing at symptoms.
We get you back online
The priority is a working site for your customers. Restore from backup, roll back the bad change, or patch it in place — whichever gets you live fastest and safely.
We clean up properly after a hack
Remove the injected code, close the way in, rotate every credential, and get the Google safe-browsing flag lifted. A half-cleaned site gets reinfected within weeks.
We fix the things that were quietly broken
Forms that don't send, pages that 404, images that never load on mobile, tracking that stopped recording months ago.
We make sure it doesn't recur
Automatic backups, monitoring that tells us before it tells you, updates applied on a schedule, and recovery of your own domain and hosting access.
What it costs
Everything is quoted at a fixed price before it starts. No hourly surprises.
Rescue audit
$495
fixed price
A senior developer reviews your codebase, database and deployment, and sends a written report within 3 business days.
Rescue sprint
$2,500 – $8,000
typical range
We fix what the audit found: security holes closed, the app stabilised, deployment sorted, and the parts that stopped you shipping actually finished.
Ongoing care
$750
from, per month
A monthly retainer: hosting, updates, security patches, backups, monitoring, an agreed block of development time, and a human who answers when something breaks. We also work ad-hoc — just ask.
What the $495 audit includes
- A plain-English summary of what you have and what state it is in
- Security review — database access rules, exposed keys, login and permissions
- A prioritised list of what is broken, what is risky and what is merely untidy
- A fixed-price quote for the work, and an honest view on rebuild vs repair
- The report is yours to keep and take to any developer
When you don't need us
If your site is fundamentally fine and you just want it to look newer, that's a redesign rather than a repair — different job, different conversation, and worth saying so. And if you're on a builder like Squarespace or Wix and the problem is inside their platform, we'll point you at their support rather than charge you to sit in the same queue.
Send us your app
$495 fixed price. Written report within 3 business days.
Common questions
Send us the URL and what you're seeing, and mark it urgent. We triage genuine outages the same business day wherever we can. If you know who your host is and still have logins, include that — it's usually what determines how fast we can move.
Small, well-defined faults are often an hour or two of work. Anything bigger starts with the $495 audit so you get a fixed-price quote rather than an open-ended bill. Hack clean-ups vary with how deep the infection goes, and we'll tell you the range before starting.
Yes. WordPress is a large share of what we repair — plugin conflicts, failed updates, hacked installs, and sites that got slow as they aged. We can fix it in place, and we're happy to say when the honest answer is that it's cheaper to rebuild.
Usually. We can trace where a domain is registered and where a site is hosted from public records, and walk you through recovering ownership. It takes a bit longer, but losing access to a former developer's accounts is a solved problem.
Yes. For a small business of 1 to 5 staff running a standard website, that's our Small Business Plan at $95 a month: hosting, updates, security, backups, monitoring and a human to call. For anything larger or more custom, retainers start at $750 a month. No lock-in either way, and you keep your site if you leave.